Sarah Lewis

To ensure optimal service and availability for all my clients, I kindly request that you provide me with a minimum of 24 hours notice for any appointment cancellations. If a cancellation is made with less than 24 hours notice, a cancellation fee of 50% of the scheduled service price will be charged to your account. I understand that sometimes plans change unexpectedly. However, not showing up for a scheduled appointment impacts my schedule and other clients. Therefore, if there is no prior notice given and you do not show up for your appointment, I will charge the full amount of the scheduled services to your account. I would appreciate that you contact me in advance if your plans change so we can reschedule accordingly and avoid unnecessary charges. Sometimes your day doesn’t always go as planned. If you think you’re going to be PAST 15 minutes late to your scheduled appointment, I would like you to contact me. So that I can either reschedule, move clients around (if possible), or go further with appointment. If I have no heads up, I will charge $15.00 to account. This is important because if you are late to your appointment, not only does that have me rushing through your entire appointment, it will put me behind schedule for the remainder of the day, causing other clients who are on time to their scheduled appointments to wait. If any of these are a reoccurring situation, I will have no choice but to request that you pay for the selected service in full before the appointment is approved. If wrong selected service is scheduled/ paid for ahead of time and we continue a different route the day of service, we will either make another charge to account or reimburse previous charges. I would also like to address this next concern as an insurance policy on my end. If we complete a service and leave the chair and we no longer like what was done. I would like to sit down and come to an agreement on how to fix the problem to an extent of possibly offering 1/2 off the service/ taken care of (if appointment was my fault). I will not reimburse the full amount of a service if that’s what client asked/ received. Thank you to all my beautiful people who schedule services with me! Can’t wait to have you in my chair!