Sarah Lewis

Thank you for choosing me as your hairstylist! I truly appreciate each and every one of you. To ensure I can provide the best experience for all of my clients, please review my appointment policy below. Cancellations I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. * Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service total. * No-call, no-show appointments will be charged 100% of the scheduled service total. I understand that unexpected situations happen. If something comes up, please communicate with me as soon as possible so we can work together to reschedule and avoid unnecessary fees. Late Arrivals If you believe you will be more than 15 minutes late, please contact me as soon as possible. Depending on my schedule, I may: * Continue with your appointment (if time allows), * Adjust services to fit the remaining appointment time, or * Reschedule your appointment. If I do not receive any notice that you will be late, a $15 late fee will be added to your account. Late arrivals can affect not only your appointment but also the appointments of clients scheduled after you. Thank you for respecting everyone’s time. Repeat Cancellations or No-Shows Repeated late cancellations, no-shows, or chronic lateness may require full payment at the time of booking before future appointments can be approved. Booking the Correct Service Please book the service that best matches what you are wanting to have done. If a different service is needed once you arrive, pricing will be adjusted accordingly. Additional charges may apply, or any overpayment will be credited or refunded as appropriate. Service Satisfaction Your satisfaction is important to me. If you are unhappy with your hair after your appointment, please contact me so we can discuss a reasonable solution. If a correction is needed due to an error on my part, I will gladly work with you to make it right, which may include a complimentary adjustment or a discounted correction service. However, I do not offer refunds for services that were requested and completed as discussed during the consultation. ON ANOTHER NOTE-Before booking any chemical service, please carefully review the following Chemical Service Policy. By scheduling your appointment, you acknowledge that you have read and understand this policy. * Chemical Service Disclaimer: Results can vary based on hair history, previous color, medications, mineral buildup, at-home products, and undisclosed chemical treatments. While every effort is made to achieve the desired result safely, outcomes cannot be guaranteed. * Client Disclosure: Clients are responsible for providing accurate information about their hair history, including previous color, bleach, relaxers, perms, keratin treatments, henna, box dye, medications that may affect hair, allergies, and any recent chemical services. * Patch Testing: Patch tests are available and may be required for clients with a history of allergies or sensitivities. By declining a recommended patch test, the client acknowledges the increased risk of an allergic reaction. * Corrective Services: If you believe there is an issue with your service, please contact me within 7 days. I will gladly assess the concern and, if appropriate, provide a complimentary adjustment. Services performed by another stylist before contacting me void any complimentary correction. * Refund Policy: Due to the time, products, and customized nature of salon services, refunds are not offered for services that have been completed. If a concern arises from the service provided, I will work with you to determine a reasonable solution when appropriate. Thank you for understanding and respecting my time and business. I appreciate each of you and can’t wait to have you in my chair! ♡